This Privacy Policy sets out the manner in which the Company handles members or business associates' personal data in accordance with the Personal Data Protection Act 2010 ("PDPA").

At Inchaway, we value, respect and are committed to protecting your personal data by ensuring that your personal data is used for the purposes described herein in accordance with the PDPA. "Personal data" refers to any information which relates directly or indirectly to you which may include any information that is used to distinguish, identify or contact you. For the purposes of this Privacy Policy, personal data may include but not limited to sensitive personal data relating to your health or body condition.

This Privacy Policy explains the types of personal data which we may collect, the manner in which we may collect or receive your personal data and use, share and protect these data, how long we retain these data, your rights of access to your personal data and how you can contact us about amending your personal data, our privacy practices and online dealings with the Company.

1. TYPES OF PERSONAL INFORMATION WE MAY COLLECT

   We may collect personal data from you which includes but not limited to the following:-

   (a) contact information about you such as your full name, identity card number, a copy of your identity card or passport, signature, date of birth, correspondence address, telephone number(s), fax number, e-mail address(es), occupation and other contact information;

   (b) marital information such as your spouse's name and spouse's identity card number;

   (c) photographs and video reviews on the use of Inchaway's products;

   (d) financial information such as your banking details, bank account number, credit card number, credit card CVC number, copy of your credit card, issuing bank and Inchaway membership information such as membership identity card number, supervisor's name, supervisor's identity card number, supervisor's telephone number and supervisor's membership identity card number;

   (e) language communication preference; and

   (f) product preference

2. HOW WE MAY COLLECT OR RECEIVE PERSONAL DATA

   We may obtain these data from you and via a variety of sources, including but not limited to the following:-

   (a) your relationship with us such as data provided by you when you apply for membership through application forms, submission of queries, complaints and feedback on the use of our products and services through our customer service;

   (b) your participation in any of our surveys;

   (c) your subscription to our e-mail alerts;

   (d) via your verbal and written communication with us and/or our authorised agents;

   (e) from third parties connected with you;

   (f) your response to any marketing material which we send to you;

   (g) from such other sources in respect of which you have given your explicit consent to disclose information relating to you and/or where otherwise lawfully permitted.

   Whenever there is any personal data involving third parties (such as the personal data of your spouse and/or supervisor), you represent and warrant that you have obtained their prior consent or are authorised to provide their personal data to us to be processed and used in the matter as set forth in this Privacy Policy.

   In the event that you do not wish to provide us with your obligatory personal data, we may not be able to process your application and/or to operate in an efficient and effective manner and/or to provide you with our services or products.

3. HOW DO WE USE YOUR PERSONAL DATA

   The personal data which we collect from you or third parties above may be utilised for one or more of the following purposes:

   (a) to process your membership or business associate application(s);

   (b) to allow you to communicate with our Inchaway's members in connection with our products or to explore any business opportunity;

   (c) to provide you with our products and services;

   (d) to create and manage your online account;

   (e) to provide customer service and to respond to your queries on our products and services;

   (f) to process your orders and send your orders through delivery service providers;

   (g) to process payments made for our products;

   (h) to communicate with you and notify or update you of any promotions and launch of new products and services from time to time;

   (i) to calculate earnings and commissions;

   (j) to provide training and organise seminars on new products and services;

   (k) to send you festive or birthday greetings or newsletters or special privileges;

   (l) to share your personal data with our partners, event companies or sponsors who may communicate with you for the purpose of marketing and promotions;

   (m) for any other purpose that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities;

   (n) facilitate your use of our website through the use of cookies (eg to remember log in details and language preferences etc);

   (o) in the event of a sale of business, disposal, acquisition, merger or reorganisation involving Inchaway or the sale of assets of Inchaway to another party, or in the unlikely event of winding-up, personal data may be required to be disclosed and/or transferred to the other party as part of the process. You hereby acknowledge, confirm and permit Inchaway to release your personal data to the other contractual party and its advisors and representatives in order for them to process your personal data if such disclosure and transfer may occur.

4. DISCLOSURE AND HOW WE MAY SHARE YOUR PERSONAL DATA

   We may be required to disclose information about you to the following third parties:

   (a) law enforcement or government agencies;

   (b) The Company, its holding company, subsidiaries or affiliates to whom it is reasonably necessary or desirable for the Company to disclose personal data;

   (c) members in your upline or downline organisation to support your business and/or to allow communication on the products and services of the Company;

   (d) our agents, contractors, vendors, service providers and/or professional advisors; or

   (e) other parties in respect of whom you have given your consent;

   subject to protection at all time as described in this Privacy Policy and in accordance with applicable laws of each country.

5. HOW WE PROTECT YOUR PERSONAL DATA

   We will take practical and appropriate steps by maintaining appropriate technical and organisational security safeguards to protect your personal data against any loss, misuse, modification, unauthorised or accidental access or disclosure, alteration or destruction.

6. HOW LONG WE RETAIN YOUR PERSONAL DATA

   We store your personal data for as long as it is necessary to fulfill the purposes for which we collect the data and we will take all reasonable steps to ensure that all personal data is destroyed or permanently deleted if it is no longer required for the purpose for which it was to be processed.

7. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

   We acknowledge and respect the following:-

   (a) your right of access to your personal data to have such data corrected or erased and will assist you to access and correct or erase your personal data held by us if such personal data is no longer accurate, incomplete, misleading or not up-to-date;

   (b) your right to withdraw or revoke your consent from our use and process of your personal data for the purposes stipulated herein.

   Please make a written request in respect of any of the above to our designated contact details at the end of this Privacy Policy and we will use our best endeavour to comply with your request.

8. ONLINE DEALINGS

   We do collect information about your use of our website from cookies that assist your website navigation by customising site information to tailor to your needs. If you do not wish for your personal data to be collected via cookies on our website, you may deactivate cookies by adjusting your internet browser settings to disable, lock or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser.

   This Privacy Policy which appears on our website will apply solely to our website and will not apply to any third party websites which you may gain access through the use of our website.

9. UPDATES OR AMENDMENT TO THIS PRIVACY POLICY

   Inchaway reserves the right to amend and/or update the terms in this Privacy Policy from time to time. We will notify you if there is any significant change to this Privacy Policy in our website or through other forms of communication channels or publications. All amendments shall be effective from the date of publication, unless otherwise provided in the notification.

10. OUR CONTACT DETAILS

    Any queries, comments, concerns or complaints in relation to this Privacy Policy, kindly contact us during office hours (between 9.00a.m. – 6.00 p.m. from Monday to Friday) at the following designated contact details:-

    Designation	:	Ms. Carol Lim, PDPA Affairs Officer (In-Charge of Singapore’s Operation)
    Telephone	:	+65 6970 8089
    E-mail	:	admin@inchaway.sg
    Address	:	5 Harper Road, #06-02 Singapore 369673

    
    

    Designation	:	Mr. Christopher Lim, PDPA Affairs Officer (In-Charge of Malaysia’s and other countries’ Operation)
    Telephone	:	+607 558 2188
    E-mail	:	info@inchaway.my
    Address	:	No.9, Jalan Pertama 2, Pusat Perdagangan Danga Utama, 81200, Johor Bahru

    A current version of this Privacy Policy is available in the English version and Bahasa Malaysia version on our website at www.inchaway.my.

    In the event of any inconsistency between the English version and the Bahasa Malaysia version, the English version of this Privacy Policy shall prevail over the Bahasa Malaysia version.

Bahasa Malaysia version